{"id":11283,"date":"2026-11-09T12:01:48","date_gmt":"2026-11-09T12:01:48","guid":{"rendered":"https:\/\/proximoferry.com\/blog\/tips\/reclamacions-ferri-eivissa-formentera\/"},"modified":"2026-11-10T11:47:37","modified_gmt":"2026-11-10T11:47:37","slug":"reclamacions-ferri-eivissa-formentera","status":"publish","type":"page","link":"https:\/\/proximoferry.com\/blog\/ca\/tips\/reclamacions-ferri-eivissa-formentera\/","title":{"rendered":"Atenci\u00f3 al client de les navilieres Eivissa \u2013 Formentera: tel\u00e8fons, taquilles i contacte"},"content":{"rendered":"\n<p>Necessites parlar amb la teva naviliera? Per canviar un bitllet, preguntar per un horari, consultar alguna cosa de la reserva o comentar qualsevol incid\u00e8ncia, el m\u00e9s r\u00e0pid \u00e9s contactar directament amb la naviliera amb qu\u00e8 viatges. Aqu\u00ed tens els tel\u00e8fons, correus i WhatsApp d\u2019atenci\u00f3 al client de les navilieres que uneixen Eivissa i Formentera, i on s\u00f3n les seves taquilles al port.<\/p>\n<div class=\"pf-cta-top\" style=\"text-align:center;margin:24px 0 32px;\"><a href=\"https:\/\/www.proximoferry.com\/ca\/\" style=\"display:inline-block;background-color:#0076bb;color:#ffffff;padding:14px 34px;border-radius:50px;text-decoration:none;font-weight:700;font-size:17px;letter-spacing:.2px;box-shadow:0 4px 14px rgba(0,118,187,.28);\">&#x26f4;&#xfe0f; Compara horaris i preus<\/a><\/div>\n\n<h2>Atenci\u00f3 al client de les navilieres Eivissa \u2013 Formentera<\/h2>\n<p>Cada naviliera at\u00e9n les consultes dels seus vaixells. El seu nom surt al teu bitllet, encara que l\u2019hagis comprat en una altra web.<\/p>\n\n<h3>Bale\u00e0ria<\/h3>\n<ul>\n<li><strong>Formulari d\u2019atenci\u00f3 al client:<\/strong> <a href=\"https:\/\/helpcenter.balearia.com\/hc\/es\/requests\/new\" target=\"_blank\" rel=\"noopener\">helpcenter.balearia.com<\/a><\/li>\n<li><strong>Tel\u00e8fon:<\/strong> <a href=\"tel:+34912660215\">+34 912 660 215<\/a> (de dilluns a divendres de 9:00 a 20:30, dissabtes de 9:00 a 19:00, diumenges i festius de 10:00 a 19:00)<\/li>\n<li><strong>WhatsApp:<\/strong> <a href=\"https:\/\/wa.me\/34689526900\" target=\"_blank\" rel=\"nofollow noopener\">+34 689 526 900<\/a><\/li>\n<li><strong>Si vas arribar amb retard:<\/strong> Bale\u00e0ria ofereix un bo de descompte per al teu proper viatge; es demana a la seva <a href=\"https:\/\/www.balearia.com\/ca\/informacion\/ayuda\/compensaciones\" target=\"_blank\" rel=\"noopener\">p\u00e0gina de compensacions<\/a>.<\/li>\n<\/ul>\n\n<h3>Trasmapi<\/h3>\n<ul>\n<li><strong>Tel\u00e8fon:<\/strong> <a href=\"tel:+34971314433\">+34 971 314 433<\/a> (cada dia de 9:00 a 22:00)<\/li>\n<li><strong>Email:<\/strong> <a href=\"mailto:callcenter@trasmapi.com\">callcenter@trasmapi.com<\/a><\/li>\n<li><strong>Correu per gestionar la reserva:<\/strong> <a href=\"mailto:ventas@trasmapi.com\">ventas@trasmapi.com<\/a><\/li>\n<li><strong>Web de contacte:<\/strong> <a href=\"https:\/\/www.trasmapi.com\/contacto\" target=\"_blank\" rel=\"noopener\">trasmapi.com\/contacto<\/a><\/li>\n<\/ul>\n\n<h3>Formentera Lines<\/h3>\n<ul>\n<li><strong>Tel\u00e8fon:<\/strong> <a href=\"tel:+34971323107\">+34 971 323 107<\/a> (cada dia de 9:00 a 22:00)<\/li>\n<li><strong>Email:<\/strong> <a href=\"mailto:callcenter@formenteralines.com\">callcenter@formenteralines.com<\/a><\/li>\n<li><strong>Web de contacte:<\/strong> <a href=\"https:\/\/www.formenteralines.com\/contactar\/\" target=\"_blank\" rel=\"noopener\">formenteralines.com\/contactar<\/a><\/li>\n<\/ul>\n\n<h3>AquaBus<\/h3>\n<ul>\n<li><strong>Tel\u00e8fon i WhatsApp:<\/strong> <a href=\"https:\/\/wa.me\/34644284496\" target=\"_blank\" rel=\"nofollow noopener\">+34 644 28 44 96<\/a><\/li>\n<li><strong>Email:<\/strong> <a href=\"mailto:reservas@aquabusferryboats.com\">reservas@aquabusferryboats.com<\/a><\/li>\n<li><strong>Web de contacte:<\/strong> <a href=\"https:\/\/www.aquabusferryboats.com\/es\/contacto\" target=\"_blank\" rel=\"noopener\">aquabusferryboats.com\/contacto<\/a><\/li>\n<li><strong>Oficina:<\/strong> Avinguda 8 d\u2019Agost, 5, baixos, Eivissa \u00b7 <a href=\"https:\/\/www.google.com\/maps\/search\/?api=1&amp;query=Avinguda+8+d%27Agost+5+07800+Eivissa\" target=\"_blank\" rel=\"noopener\">Veure a Google Maps<\/a><\/li>\n<\/ul>\n\n<h2>Taquilles de les navilieres al port<\/h2>\n<p>Si prefereixes que t\u2019atenguin en persona, a les taquilles pots canviar el bitllet, resoldre dubtes o fer qualsevol consulta abans d\u2019embarcar.<\/p>\n<table>\n<thead><tr><th>Port<\/th><th>Adre\u00e7a<\/th><th>Navilieres<\/th><th>Mapa<\/th><\/tr><\/thead>\n<tbody>\n<tr><td><strong>Eivissa \u2013 Estaci\u00f3 Mar\u00edtima de Formentera<\/strong><\/td><td>Avinguda de Santa Eul\u00e0ria des Riu, 100 A, 07800 Eivissa<\/td><td>Bale\u00e0ria, Trasmapi i Formentera Lines<\/td><td><a href=\"https:\/\/www.google.com\/maps\/search\/?api=1&amp;query=Estaci%C3%B3+Mar%C3%ADtima+de+Formentera+Avinguda+de+Santa+Eul%C3%A0ria+des+Riu+100+Eivissa\" target=\"_blank\" rel=\"noopener\">Veure a Google Maps<\/a><\/td><\/tr>\n<tr><td><strong>Formentera \u2013 Estaci\u00f3 Mar\u00edtima de la Savina<\/strong><\/td><td>Port de la Savina, 07870 Formentera<\/td><td>Totes les navilieres<\/td><td><a href=\"https:\/\/www.google.com\/maps\/search\/?api=1&amp;query=Estaci%C3%B3+Mar%C3%ADtima+La+Savina+Formentera\" target=\"_blank\" rel=\"noopener\">Veure a Google Maps<\/a><\/td><\/tr>\n<\/tbody>\n<\/table>\n<p><strong>Horari de les taquilles de Trasmapi i Formentera Lines:<\/strong> a Eivissa, de dilluns a divendres de 7:00 a 21:00 i caps de setmana de 7:30 a 21:30; a la Savina, de dilluns a divendres de 6:30 a 21:45, dissabtes de 7:00 a 21:45 i diumenges de 8:30 a 21:45. AquaBus surt del port del centre d\u2019Eivissa; t\u2019ho indiquen a la seva web i al bitllet. Els horaris poden canviar segons la temporada.<\/p>\n<p>No saps com arribar-hi? T\u2019ho expliquem a <a href=\"https:\/\/proximoferry.com\/blog\/ca\/tips\/donde-esta-la-estacion-maritima-los-ferrys-de-ibiza-a-formentera\/\">on \u00e9s l\u2019estaci\u00f3 mar\u00edtima d\u2019Eivissa<\/a> i a <a href=\"https:\/\/proximoferry.com\/blog\/ca\/tips\/aeroport-eivissa-port\/\">de l\u2019aeroport d\u2019Eivissa al port<\/a>.<\/p>\n\n<h2>Consells perqu\u00e8 el viatge vagi com una seda<\/h2>\n<ul>\n<li><strong>Posa b\u00e9 el correu i el m\u00f2bil en reservar:<\/strong> \u00e9s per on la naviliera t\u2019avisa si hi ha cap canvi d\u2019horari.<\/li>\n<li><strong>Consulta els horaris el mateix dia<\/strong>, sobretot si fa vent. Els tens actualitzats a <a href=\"https:\/\/proximoferry.com\/blog\/ca\/tips\/horaris-ferri-eivissa-formentera\/\">horaris del ferri Eivissa \u2013 Formentera<\/a>.<\/li>\n<li><strong>Arriba amb marge:<\/strong> uns 30 minuts abans si vas a peu i una hora si viatges amb cotxe o moto.<\/li>\n<li><strong>Tingues a m\u00e0 el localitzador<\/strong> quan truquis o escriguis a la naviliera: t\u2019atendran molt m\u00e9s r\u00e0pid.<\/li>\n<\/ul>\n\n<h2>Si el viatge no ha anat com esperaves<\/h2>\n<p>El primer \u00e9s parlar amb la naviliera: \u00e9s qui gestiona els canvis, els reemborsaments i les compensacions. Explica-li qu\u00e8 va passar i qu\u00e8 necessites, amb el localitzador a m\u00e0. Si prefereixes deixar-ho per escrit, pots fer servir el seu formulari o correu, o demanar el full de reclamacions a la taquilla. Conv\u00e9 fer-ho en els 2 mesos seg\u00fcents al viatge.<\/p>\n<p>Si et van cancel\u00b7lar el vaixell per mal temps o va sortir amb molt de retard, la naviliera t\u2019oferir\u00e0 un altre vaixell o el reemborsament; demana-ho a la seva taquilla o a l\u2019atenci\u00f3 al client.<\/p>\n\n<h2>Preguntes freq\u00fcents<\/h2>\n<h3>Amb qui contacto si vaig comprar el bitllet en una web de reserves?<\/h3>\n<p>Amb la naviliera amb qu\u00e8 viatges: \u00e9s qui gestiona el teu vaixell i el teu horari. El seu nom surt al bitllet.<\/p>\n<h3>On s\u00f3n les taquilles del ferri a Formentera a Eivissa?<\/h3>\n<p>A l\u2019Estaci\u00f3 Mar\u00edtima de Formentera, a l\u2019Avinguda de Santa Eul\u00e0ria des Riu, 100 A, al costat del port d\u2019Eivissa. Hi ha Bale\u00e0ria, Trasmapi i Formentera Lines.<\/p>\n<h3>Qu\u00e8 faig si cancel\u00b7len el meu ferri per mal temps?<\/h3>\n<p>La naviliera t\u2019oferir\u00e0 un altre vaixell o el reemborsament del bitllet. El m\u00e9s r\u00e0pid \u00e9s anar a la seva taquilla o trucar a l\u2019atenci\u00f3 al client.<\/p>\n<h3>Qu\u00e8 faig si m\u2019he deixat alguna cosa al vaixell?<\/h3>\n<p>Contacta amb la naviliera amb qu\u00e8 vas viatjar com m\u00e9s aviat millor i indica la data, l\u2019hora i el vaixell.<\/p>\n<p><em>Informaci\u00f3 revisada el novembre del 2026. Els tel\u00e8fons i horaris s\u00f3n els que publica cada naviliera a la seva web.<\/em><\/p>\n<div class=\"pf-cta-top\" style=\"text-align:center;margin:24px 0 32px;\"><a href=\"https:\/\/www.proximoferry.com\/ca\/\" style=\"display:inline-block;background-color:#0076bb;color:#ffffff;padding:14px 34px;border-radius:50px;text-decoration:none;font-weight:700;font-size:17px;letter-spacing:.2px;box-shadow:0 4px 14px rgba(0,118,187,.28);\">&#x26f4;&#xfe0f; Compara horaris i preus<\/a><\/div>\n\n","protected":false},"excerpt":{"rendered":"<p>Necessites parlar amb la teva naviliera? Per canviar un bitllet, preguntar per un horari, consultar alguna cosa de la reserva o comentar<span class=\"ellipsis\">&#8230;<\/span><\/p>\n","protected":false},"author":3,"featured_media":6666,"parent":4769,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_locale":"ca","_original_post":"https:\/\/proximoferry.com\/blog\/?page_id=11280","footnotes":""},"class_list":["post-11283","page","type-page","status-publish","has-post-thumbnail","hentry","ca"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Atenci\u00f3 al client navilieres Eivissa \u2013 Formentera: tel\u00e8fons i taquilles - Blog | Pr\u00f3ximo Ferry<\/title>\n<meta name=\"description\" content=\"Tel\u00e8fons, correus i WhatsApp d\u2019atenci\u00f3 al client de Bale\u00e0ria, Trasmapi, Formentera Lines i AquaBus, i on s\u00f3n les seves taquilles a Eivissa i la Savina.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/proximoferry.com\/blog\/ca\/tips\/reclamacions-ferri-eivissa-formentera\/\" \/>\n<meta property=\"og:locale\" content=\"ca_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Atenci\u00f3 al client navilieres Eivissa \u2013 Formentera: tel\u00e8fons i taquilles - 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