Ibiza – Formentera ferry customer service: phone numbers, ticket offices and contact
Need to get in touch with your ferry company? To change a ticket, ask about a sailing time, check something about your booking or report any issue, the quickest way is to contact the company you are travelling with directly. Here are the customer service phone numbers, emails and WhatsApp for the ferry companies between Ibiza and Formentera, and where their ticket offices are at the port.
Ibiza – Formentera ferry customer service
Each company handles enquiries about its own boats. Its name is on your ticket, even if you bought it on another website.
Baleària
- Customer service form: helpcenter.balearia.com
- Phone: +34 912 660 215 (Monday to Friday 9:00–20:30, Saturday 9:00–19:00, Sundays and public holidays 10:00–19:00)
- WhatsApp: +34 689 526 900
- If you arrived late: Baleària offers a discount voucher for your next trip; request it on its compensation page.
Trasmapi
- Phone: +34 971 314 433 (every day 9:00–22:00)
- Email: callcenter@trasmapi.com
- Email to manage your booking: ventas@trasmapi.com
- Contact page: trasmapi.com/contacto
Formentera Lines
- Phone: +34 971 323 107 (every day 9:00–22:00)
- Email: callcenter@formenteralines.com
- Contact page: formenteralines.com/contactar
AquaBus
- Phone and WhatsApp: +34 644 28 44 96
- Email: reservas@aquabusferryboats.com
- Contact page: aquabusferryboats.com/contacto
- Office: Avinguda 8 d’Agost, 5, ground floor, Ibiza · View on Google Maps
Ferry ticket offices at the port
If you prefer to be served in person, at the ticket offices you can change your ticket, ask questions or sort out anything before boarding.
| Port | Address | Companies | Map |
|---|---|---|---|
| Ibiza – Formentera Ferry Terminal | Avinguda de Santa Eulària des Riu, 100 A, 07800 Ibiza | Baleària, Trasmapi and Formentera Lines | View on Google Maps |
| Formentera – La Savina Ferry Terminal | La Savina port, 07870 Formentera | All companies | View on Google Maps |
Trasmapi and Formentera Lines ticket office hours: in Ibiza, Monday to Friday 7:00–21:00 and weekends 7:30–21:30; in La Savina, Monday to Friday 6:30–21:45, Saturday 7:00–21:45 and Sunday 8:30–21:45. AquaBus leaves from the town-centre port of Ibiza; check their website and your ticket. Hours may change by season.
Not sure how to get there? See the Ibiza ferry terminal and from Ibiza airport to the port.
Tips for a smooth trip
- Enter your email and mobile correctly when booking: that is how the company lets you know about any timetable change.
- Check the timetable on the day, especially when it is windy. See the up-to-date Ibiza – Formentera ferry timetable.
- Arrive with time to spare: about 30 minutes early on foot and an hour if you are travelling with a car or motorbike.
- Have your booking reference ready when you call or write to the company: they will help you much faster.
If your trip did not go as expected
The first step is to talk to the ferry company: it handles changes, refunds and compensation. Tell them what happened and what you need, with your booking reference to hand. If you would rather put it in writing, use their form or email, or ask for the complaint form (hoja de reclamaciones) at the ticket office. It is best to do so within 2 months of your trip.
If your sailing was cancelled due to bad weather or left very late, the company will offer you another sailing or a refund; ask at its ticket office or customer service.
Frequently asked questions
Who do I contact if I bought my ticket on a booking website?
The ferry company you are travelling with: it runs your boat and your sailing. Its name is on your ticket.
Where are the Formentera ferry ticket offices in Ibiza?
At the Formentera Ferry Terminal, Avinguda de Santa Eulària des Riu, 100 A, by Ibiza port. Baleària, Trasmapi and Formentera Lines are there.
What do I do if my ferry is cancelled due to bad weather?
The company will offer you another sailing or a refund. The quickest way is to go to its ticket office or call its customer service.
What do I do if I left something on the boat?
Contact the company you travelled with as soon as possible and give the date, time and boat.
Information checked in November 2026. Phone numbers and hours are those published by each company on its website.